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Duralex USA

There are three tiers based on your lifetime spend from November 1, 2025. Bistro unlocks at $300 spent (1.25x points, 1,000 point entry reward). Brasserie unlocks at $500 spent (1.5x points, 1,200 point entry reward). Once you reach a tier, it is yours to keep. Full details live at&#xA0;<a href="https://www.duralexusa.com/pages/rewards" style="text-decoration:none;">duralexusa.com/pages/rewards</a>.

There are three tiers based on your lifetime spend from November 1, 2025. Bistro unlocks at $300 spent (1.25x points, 1,000 point entry reward). Brasserie unlocks at $500 spent (1.5x points, 1,200 point entry reward). Once you reach a tier, it is you

What are the VIP tiers?

Loyalty Club

How should I clean water stains from my dishwasher safe Duralex products?

Do Duralex products absorb liquid?

What materials are Duralex products made of?

Do Duralex products comply with California Prop 65 as safe products?

Are Duralex lids guaranteed BPA and phthalate free?

Do Duralex products comply with European and global standards?

Where are Duralex products made?

Are Duralex products microwave and freezer safe?

Can I use Duralex products for hot beverages?

How should I handle stuck glass tumblers?

Product Care & Safety

What is a pre-authorization charge for an online order?

Do you ship outside of the United States?

How can I be notified when an out-of-stock item is available again?

Can I Buy Individual Lids For Storage Containers

Orders, Shipping & Payments

What is your returns and exchange policy?

What is the warranty policy?

I encountered a problem while using the products, what should I do?

I bought a damaged product in store or online through a different retailer - who do I contact for exchange/refund?

Returns, Warranty & Issues

I would like to contact you for a partnership or a press request.

I operate a restaurant, café, or hotel. How can I order Duralex products for commercial use?

How do I apply for a wholesale or reseller account?

I am an affiliate - how can I promote Duralex USA?

Do you have a customer referral program?

Partnerships, Commercial & Wholesale Inquiries

How do I join?

How do I earn points?

How do I redeem points?

Do points expire?

How does the referral program work?

What happens to my points if I return an order?

I made a purchase but my points are not showing up.

Still have questions?

What are the VIP tiers?Updated 3 hours ago