Loyalty Club
How do I join?
Free and instant. Create an account at duralexusa.com and you are in. Already have an account? You have been automatically enrolled. Just sign in and your points are ready to go.
How do I earn points?
You earn 1 point for every $1 spent, plus bonus points for joining (250), your birthday (500), your account anniversary, following us on Instagram (100), and liking us on Facebook (100). Refer a friend and earn 1,000 points ($10) when they complete t
How do I redeem points?
100 points = $1 off. Visit duralexusa.com/pages/rewards to apply points to your next order. Minimum cart of $25 required to redeem.
Do points expire?
Yes. Points expire 2 years after they were earned, so we recommend redeeming regularly.
How does the referral program work?
Share your unique referral link from your rewards page at duralexusa.com/pages/rewards. When a first-time Duralex USA customer uses it and spends $75 or more, they get 20% off and you get 1,000 points ($10), automatically added to your account. If we
What are the VIP tiers?
There are three tiers based on your lifetime spend from November 1, 2025. Bistro unlocks at $300 spent (1.25x points, 1,000 point entry reward). Brasserie unlocks at $500 spent (1.5x points, 1,200 point entry reward). Once you reach a tier, it is you
What happens to my points if I return an order?
Points earned on returned orders are deducted from your balance. If you used points as a discount, those points are credited back and the remaining amount refunded to your original payment method.
I made a purchase but my points are not showing up.
Make sure you were signed in at checkout as guest orders do not earn points. Points can take a few hours to appear. If it has been more than 24 hours, check your rewards history at duralexusa.com/pages/rewards or email us at [email protected].
Still have questions?
Reach out at [email protected] and we will get back to you shortly.