Items may be returned within 30 days of receipt of goods. Please note that as of January 15, 2026 the following policy updates apply for new orders:. Fees and Shipping:. Restocking Fee: All returns are subject to a 10% restocking fee. Return Shipping

Items may be returned within 30 days of receipt of goods. Please note that as of January 15, 2026 the following policy updates apply for new orders:Fees and Shipping:<ul data-path-to-node="7"><li>Restocking Fee: All returns are subject to a 10% restocking fee.</li><li>Return Shipping (Retail / B2C): Customers are responsible for return shipping costs. A flat fee of $10.00 will be deducted from your final refund to cover the return freight.</li><li>Return Shipping (Wholesale / B2B): B2B customers are responsible for the full actual cost of return postage.</li></ul>Return Requirements:Items being returned must be unused, in their original packaging, and in sellable form. Refunds or credits are limited to the value of the item and any taxes charged (minus the applicable fees). We do not credit original shipping charges.How to return:The following information must be included in your return:&#x2022; &#xA0;&#xA0; &#xA0;Order Number:&#x2022; &#xA0; &#xA0; Product Name(s) and Product Number(s):&#x2022; &#xA0; &#xA0; Reason for Return: (Size, Color, Buyers Remorse, etc)Returned items can be shipped back to us via US Mail or any private, traceable parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged. &#xA0;We do not credit shipping for buyer remorse. Duralex USA, Inc. / Creative Tops Inc. is not responsible for returned items until they are received by us. As such, customers should track their returned items for reference.&#xA0;Items being returned must be unused, in their original packaging and in sellable form.&#xA0;Please ship your package to the following address: &#xA0; Bulletproof Midwest 600 Remington Blvd Bolingbrook, IL 60440

What is your returns and exchange policy?

Some products are subject to warranty coverage outside of our typical return window. Please note that Duralex USA provides direct support only for purchases made on duralexusa.com. If you purchased through a retailer (Amazon, Target, etc.), please co

Some products are subject to warranty coverage outside of our typical return window. Please note that Duralex USA provides direct support only for purchases made on duralexusa.com. If you purchased through a retailer (Amazon, Target, etc.), please contact them directly.If you experience any concerns with your Duralex products purchased on our website, please send us an email at info@creativetopsinc.com and include the following details:&#x2022; Order Number &#x2022; Number of items requiring attention &#x2022; Photos clearly showing the irregularities in the item(s) Damage Policy:&#x2022; Whole Set Damaged: Choice of full refund, store credit, or replacement.&#xA0;&#x2022; Partial Set Damaged: We offer store credit or a replacement.&#xA0;Refunds are not available for partial set damages.Note: Damaged glass items do not need to be returned. Please dispose of them safely after your claim is processed.

What is the warranty policy?

If you have a problem with one of our products, the best way to let us know if by going through the automated support flow set up on our FAQ page that will allow you to notify us of the issue. You can also use our Contact Us form, or Help Widget to g

If you have a problem with one of our products, the best way to let us know if by going through the automated support flow set up on our FAQ page that will allow you to notify us of the issue.&#xA0;You can also use our Contact Us form, or Help Widget to get in contact with our team.&#xA0;

I encountered a problem while using the products, what should I do?

If you have purchased a Duralex USA product from another retailer or third-party, we recommend you to contact the customer service department of the brand where you purchased your product. Their team will have your contact and order information which

If you have purchased a Duralex USA product from another retailer or third-party, we recommend you to contact the customer service department of the brand where you purchased your product. Their team will have your contact and order information which will make the process a lot smoother for you.&#xA0;

I bought a damaged product in store or online through a different retailer - who do I contact for exchange/refund?

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